Acura Contact Us & Client Relations (2023)

Is it possible to tow my Acura vehicle with all four wheels on the ground (dinghy towing)?

For model year 2006 and newer, if an Acura vehicle is approved for towing with all four wheels on the ground, it will be noted in the Owner’s Manual for that vehicle. Please refer to the Owner's Manual for specific towing instructions.

For model year 2005 and older, dinghy towing capability may or may not be possible. Please contact Acura Client Relations (800-382-2238) for additional information on whether your specific 2005 or older vehicle may be dinghy-towable.

Where can I purchase an updated Navigation disc?

Updated Navigation DVDs can be purchased at You can also access this link through My Acura if you have registered a vehicle that has a navigation system.

The battery was disconnected from my vehicle and now my radio is flashing “code” and the radio doesn’t work. Where can I find my radio code?

If an audio unit with theft protection is disconnected from electrical power, you must enter a unique code number into the unit or it will not work. This code and the audio unit's serial number are listed on the anti-theft ID card that comes with the vehicle. The card is usually placed in the glove compartment at the time of delivery. If you cannot locate the anti-theft ID card, learn how to retrieve your radio code online by clicking here.

Note: If you own a 2014 or later Acura, your vehicle may not come with the Radio/Navigation Anti-Theft Code. Please refer to your owner’s manual for instruction on Radio/Navigation system initiation.

Where can I find out more about Bluetooth®11HandsFreeLink (phone compatibility, pairing a phone, etc)?

For information about Bluetooth®11 HandsFreeLink (HFL), such as checking phone compatibility, how to pair a phone, or importing an address book, please visit or call (888) 528-7876.

Why do my brakes make a squealing noise sometimes when I apply them lightly at low speeds?

As described in some Owner’s Manuals, the squealing noise is caused by high-frequency vibration of the brake pads against the rotating brake disc. Vibration is the unavoidable result of friction generated by the pads as the caliper clamps them against the rotating disc. Under average braking conditions, some brake noise is normal and cannot be eliminated.

Normally, the shims and the high-temperature grease between the pads and the brake caliper dampen and isolate most of the vibration. The level of vibration, however, is affected by outside temperature and humidity, by road conditions (mud, dust and road salt), and by the condition or thickness of the brake pad material. If the squealing noise is abnormally loud, have the brakes inspected and checked for pad wear.

Why do my brakes make a single “click” noise when I back out of a parking place and once again when I drive forward?

(Video) Atlantic Acura Customer Service

A clearance between the brake caliper brackets and the ends of the brake pads allows for heat expansion and helps avoid corrosion between the caliper bracket and the brake pads. That clearance can cause the pads to hit the caliper brackets when you first apply the brakes in a new direction of travel. When you back up and apply the brakes and then drive forward and apply the brakes, the single “click” noise you hear is a normal characteristic of the brake system.

Why do I hear a groaning noise when I start my car and then leave for work in the morning?

On models with a compact Anti-lock Brake System (ABS) unit, the vehicle’s ABS emits a brief grunt or groan when it does a self-check. The self-check occurs when a vehicle is backed up or driven forward after being started. The groaning noise associated with the ABS self-check is a normal characteristic; it doesn’t mean there is a problem with the ABS.

Why does my brake pedal sometimes feel like it sinks when I’m holding my car stopped at a light?

This change in brake pedal height is caused by an increase in engine vacuum. The “power brakes” system in most modern vehicles uses engine vacuum to boost the amount of force applied to the brake pedal by the driver of the car. The device that does this, called the brake “booster,” makes it easier for the driver to stop the vehicle.

Engine vacuum is affected by many different conditions. Engine vacuum is highest when all accessories are off and the accelerator pedal is released (low load), and lowest when all accessories are turned on and the accelerator pedal is held to the floor (high load). Any change in engine vacuum (load) can affect the amount of “assist,” or boost, provided by the brake booster.

One system that applies a noticeable load to the engine is the air conditioning. During normal operation, the air conditioning system constantly cycles on and off, changing the amount of load on the engine. When the air conditioning cycles off, the load on the engine is decreased and the amount of engine vacuum is increased. If the driver is applying the brake pedal when the air conditioning cycles off, the increase in engine vacuum increases the amount of boost applied to the brake pedal. That increase is felt as a slight drop in brake pedal height and is a normal characteristic.

Is it normal for my headlights to dim slightly and then come back to normal while my car is stopped at a light?

This is a normal characteristic and is caused by variations in the electrical system created by the onboard computer. The computer controls the output of the electrical charging system to improve fuel efficiency and minimize vehicle vibration.

While the engine is at idle, the computer monitors the electrical usage of the car and then controls the electrical charging system so that it charges just enough to keep up with demand. This change reduces the load on the engine and, in turn, increases fuel efficiency and reduces vehicle vibration. As electrical accessories turn on and off, the computer changes the rate of electrical charge in response to the changes in demand for electricity. As the computer responds to the addition of electrical load, you may notice a momentary dimming of the lights. For example, the headlights or instrument panel lights may briefly dim as the air conditioning cycles on.

If my vehicle has a branded or “Salvage” title, is the warranty still valid?

Vehicles with titles that have been branded as salvaged, scrapped, or dismantled are no longer covered by the new vehicle limited warranty, although the vehicle is still covered by some emissions warranties and all safety recalls. For further information regarding the branding of vehicle titles, please contact your state’s department of motor vehicles.

Can I change the size of the tires on my vehicle?

Acura does not recommend modifying the vehicle in any manner, including changing the original tire size or the suspension. Acura vehicles meet all applicable Federal Motor Vehicle Safety Standards when they are originally distributed, and modification could affect the safety performance and/or operation of the vehicle, as well as remove it from compliance with specifications and standards mandated by the federal government. As with any modification, if a failure occurs on the vehicle that can be attributed to the modification, the warranty on the affected components may be voided.

(Video) Elizabeth Nahas, Client Relations Manager at Pohanka Acura

Who should I contact regarding the tire warranty on my Acura vehicle?

The tires that come as original equipment on your vehicle are warrantied by their manufacturer and not Acura. The tire warranty information is located in the glove compartment of the vehicle.

For additional warranty information or service assistance, contact the tire manufacturer directly.


Consumer Affairs Dept.

P.O. Box 7988

Chicago, IL60680-9534

(800) 367-3872

Goodyear/Dunlop Tire Corporation

1144 East Market Street

Akron, OH 44316-0001

(800) 321-2136

Michelin Tires

Customer Relations Dept.

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P.O. Box 19001

Greenville, SC 29602-9001

(800) 847-3435

Yokohama Tires

601 South Acacia Avenue

Fullerton, CA 92831

(800) 722-9888

These addresses and phone numbers are subject to change. Contact your Acura dealer for current information.

What do the sidewall markings on my tire mean?

The sidewall markings on a tire provide descriptive information about the tire's design. The following refers to the tire illustration below with the sidewall marking of 225/50R16:

225 - This number specifies the width in millimeters (i.e. 225 mm).

50 - This number is the Aspect Ratio, the ratio of sidewall height to width.

R - Radial

16 - This number designates the tire's diameter in inches (i.e. 16").

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92 - This number indicates the tire's load-carrying capacity, known as the Load Index; as the number for the load index increases so does the load-carrying capacity. (All passenger car tires in the U.S. are also marked with their actual load limit in pounds.)

V - This letter denotes the Speed Rating, the maximum tire speed under controlled test conditions. (“V” in this example is one of several types of speed ratings.)

psi (pounds per square inch) - The maximum cold inflation rating for the tire.

DOT (Department of Transportation) - This symbol indicates the tire meets or exceeds U.S. DOT safety standards; the letters and numbers following the DOT symbol provide information about the tire manufacturer, tire size, and the date it was manufactured.

Acura Contact Us & Client Relations (1)

Does Acura offer seat belt extenders to increase the length of the seat belt?

No, Acura does not offer seat belt extenders for any of our vehicles. Although some auto manufacturers do offer extenders, Acura believes they are not the best or the safest solution for our customers. As required by federal standards, Acura’s seat belts for any seating position are designed to fit 95% of all U.S. adults.

Before buying a car, you should sit in the intended seating position and adjust the seat to the most comfortable position. If you don’t feel comfortable (your legs or stomach are touching the steering wheel, or you cannot reach and operate the controls), then you cannot safely operate the vehicle and should look for a different car.

Why do my HID headlights appear uneven or out of adjustment?

The Acura models with high-intensity discharge (HID) headlights use a different beam pattern than what’s found on vehicles with conventional headlights. The top edge of each headlight beam is cut off lower on the left side, and rises toward the right side. For this reason, when the headlights are turned on, the beam pattern can appear uneven from the far left edge to the far right edge, especially when you’re closely following another vehicle or shining the headlights on a nearby wall. This apparent unevenness in the headlight beams is a normal characteristic and not something to be concerned about. Although the actual beam patterns may vary between models, a typical beam pattern found on HID-equipped Acura models has these features:

Left Side: Shines lower to avoid blinding drivers of oncoming vehicles.

Right Side: Shines higher to provide good illumination of road signs and to illuminate pedestrians.

Center: Shines below the rear window of passenger vehicles you’re following.

How can I find out if my vehicle is affected by a campaign?

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There are a number of ways to find out if your vehicle is affected by a campaign (recall, product update, or extended warranty). You can access information on any campaign affecting your vehicle on Acura Owners or call Acura Client Relations at (800) 382-2238 (press the appropriate option for Campaign information).


Does my Acura have warranty? ›

The Acura standard warranty for new vehicles includes coverage for 4 years or 50,000 miles; whichever comes first. This is a bumper to bumper warranty that will repair or replace any part that is defective in material or workmanship under normal use.

How do I contact Acura Canada? ›

Acura Canada Client Services can help with any of your general inquiries.
  1. Phone. 1-888-9-ACURA-9. 1-888-922-8729.
  2. Email.
  3. Mailing Address. Honda Canada Customer Relations. 180 Honda Blvd. Markham ON, Canada. L6C 0H9.
  4. Hours. Monday to Friday 8am – 8pm (EST)

How long is the AcuraLink trial? ›

Exclusively from AcuraLink

Experience the entire suite of AcuraLink® services with a 90-Day Free Trial of AcuraLink Premium†.

Is there a class action lawsuit against Acura? ›

Plaintiffs in a class action lawsuit against American Honda Motor Co., maker of Acura vehicles, allegedly experienced problems with their Acura infotainment systems, including frequent freezes, crashes, failure to boot or shut down, and failure to connect to peripheral devices such as mp3 players and phones.

Are Acura cars expensive to repair? ›

Cost of Acura Maintenance

They are also not expensive to maintain. According to, Acura ranks 11th out of 30 on a list of the most and least expensive cars to maintain. Based on estimates of total vehicle maintenance over a decade, the cost for Acura is $9,800.

What credit score do you need for Acura financing? ›

Acura doesn't define “well-qualified buyers” beyond saying you shouldn't have bad marks on your credit history, but Honda generally requires a 610 credit score for customers to qualify for financing and at least a 710 credit score for customers to qualify for the special financing offers.

Does Acura have a phone app? ›

The AcuraLink app connects your vehicle to your smartphone and Alexa enabled devices to control features of your ride. Download the app today! Send commands to your Acura with Amazon Alexa. Connect, drive and receive discount alerts based on your driving habits.

Is Acura made in China? ›

The Acura CDX has been launched on the Chinese car market. It is the first Acura that is manufactured in China. It is also the first Acura that was developed especially for the Chinese consumer.

How much is AcuraLink per month? ›

AcuraLink Pricing
Security12-Month Trial $89/year after complimentary trial
Remote6-Month Trial $110/year after complimentary trial
Concierge (includes Remote Package)6-Month Trial $260/year after complimentary trial

How much does AcuraLink cost per year? ›

AcuraLink Pricing
Security12-Month Trial $89/year after complimentary trial
Remote6-Month Trial $110/year after complimentary trial
Concierge (includes Remote Package)6-Month Trial $260/year after complimentary trial

Do I have to pay for AcuraLink? ›

Available Packages

There are three different packages available. The AcuraLink Standard Package is the basic package that is complimentary for three years. However, there are two other packages: the AcuraLink Connect Package and the AcuraLink Premium Package.

What does Acura stand for? ›

Acura is a slight modification of the Latin word for “done with precision.” This theme is echoed in the brand slogan: Precision Crafted Performance. Acura. @Acura.

Why is Acura not called Honda? ›

The government of Japan introduced export restrictions on automobiles to the U.S.A. during the 1980's. These restrictions meant it was more profitable to export higher-priced automobiles. This resulted in Honda creating its own luxury brand, Acura, the very first Japanese luxury car company, in 1986.

Which is better Acura or Honda? ›

One difference between Honda and Acura is that Honda vehicles are renowned for their reliability, efficiency, and high safety ratings. And, while there is some overlap between Honda and Acura offerings, Honda will be a better choice if you're looking for a small car, midsize car, small SUV, or midsize SUV.

Where does Acura rank in reliability? ›

According to RepairPal, Acura is considered one of the best in terms of maintenance and repair costs. For starters, it features a reliability rating of 4 out of 5, making it the second most reliable brand rated by this publication. Additionally, the average annual repair cost is much lower than other brands.

What are common problems with Acuras? ›

Transmission issues are the most common problem seen in Acura's, along with fuel pump failures, airbag recalls, driveshaft separations, and brake problems. There's no such thing as a perfect car.

Does Acura have a good reputation? ›

Reputation and Price Range

Acura is a Honda luxury division famous for increased productivity, safety features, and design elements ensuring driving comfort. Acura has gained a solid reputation for providing excellent quality cars for their money. Such models as TLX and ILX make the most of the standard equipment.

How many miles will Acura last? ›

You can expect an Acura to last between 250,000 and 300,000 miles and at least 16 years. Honda's luxury vehicle division is known for reliability. In RepairPal's most recent vehicle reliability study, Acura ranked 2nd out of all car brands—not just the luxury ones.

Do Acura break down a lot? ›

Acura Reliability Rating Breakdown. The Acura Reliability Rating is 4.0 out of 5.0, which ranks it 2nd out of 32 for all car brands. This rating is based on an average across 345 unique models. The average annual repair cost for a Acura is $501, which means it has above average ownership costs.

Do Acura hold their value? ›

Many Acura models do not hold their value well, but some do. On average, you can expect a 2017 Acura to keep 75% of its original value. The Acura TLX is one model that retains its value well. It has a loyal customer following, meaning drivers like to buy them, allowing TLXs to stay valuable over time.

Can I buy a car with a 619 credit score? ›

You should be able to get a car loan with a 619 credit score without a problem. Truthfully, people can get a car loan with almost any credit score—the difference will be what kind of interest rate you can secure. A score of 619 may get you an interest rate of between 11.92 percent and 4.68 percent on a new car loan.

Can I finance a car with 544 credit score? ›

Those with 544 score tend to have the most problems when applying and trying to obtain a vehicle loan. It does not matter the type or price of the vehicle they're trying to get. They generally need most of the money down, proof of income and a place that specifically works with those that have bad credit.

What credit score do most dealerships use? ›

Auto dealerships use the FICO credit bureau, which stands for Fair Isaac Corporation. They also use the FICO Auto Credit Score, which has a range of 250 to 900. This may mean that an auto dealer has a different credit score for you than the one you see on your personal credit report.

Can I remote start my car with AcuraLink? ›

With the AcuraLink smartphone app, you can also research and send destinations to your onboard navigation system, see your vehicle's health report, activate your vehicle's remote start and stop features, remotely lock and unlock your vehicle, and so much more.

How can I update my Acura navigation for free? ›

How to Order a Map Update
  1. Find your Update Enter your model and year in the menu above to quickly find your map update.
  2. See What's New Product page offers details on new road data, product features, and more.
  3. Proceed to Checkout Complete your map update order using our secure payment process*

Does my Acura have remote start? ›

Most Acura models with Advance Packages include remote engine start, so it's definitely a top-of-the-line feature.

Which Acura models are made in Japan? ›

The Japanese built Acuras (like TSX, Integra/rsx, RLX) were just rebadged and tweaked JDM Hondas. The TL, MDX, and all the rest of them(basically the Acura models that there isn't a global Honda equivalent for) were always built in Canada/US no?

Is Acura owned by Toyota? ›

Who Owns Acura? Hartford drivers often ask us, “Does Honda make Acura?” The answer is yes! Honda, the parent company, launched Acura in 1986. When Honda introduced its luxury brand to the U.S., it was originally known as Channel II.

What is Acura called in Japan? ›

I didn't realize that Acura is an American brand. Most of Acura's engineering and manufacturing is in North America only. The only model sold in Japan is the RLX rebadged as the Honda Legend.

Do Acura cars have WIFI? ›

Since 2017, Honda and Acura owners have been able to turn their compatible vehicles into Wi-Fi hotspots connecting up to seven smartphones or tablets at once.

Can AcuraLink track my car? ›

Premium Member. AcuraLink can track your car if stolen.

Do Acuras have WIFI? ›

“Our collaboration is keeping Honda and Acura owners connected wherever they travel with hours of news and entertainment for the whole family.” WarnerMedia RIDE is available now in the App Store (iOS 11+) or Google Play (Android 9+) for all U.S. unlimited data plan subscribers.

Can Acura track my stolen car? ›

Acura incorporated the Stolen Vehicle Locator feature in the AcuraLink® application for select 2014 and newer models. The technology within the feature is designed to assist local authorities in recovering a vehicle.

Is HondaLink free to use? ›

HondaLink is a connected services technology that creates a link between a Honda model and its owner's smartphone. Some aspects of HondaLink are free, but some require a paid HondaLink Services subscription following a short no-cost trial period. Honda owners can access HondaLink functions using a smartphone app.

How do I turn off AcuraLink? ›

On the My Vehicles page, tap the i next to the vehicle you wish to opt-out. o Under “Manage”, tap Driver Feedback. Note: Deleting the AcuraLink app is not sufficient to stop information from being shared. 12.

How do I get wifi on my Acura? ›

Activating Your Acura's Built-in Wi-Fi Hotspot - YouTube

Do Acuras have GPS? ›

Basic Acura Navigation Operation

The Acura navigation system uses GPS and a map database to plot your current location and guide you to your desired destination. You can see your map displayed on the screen in the center of your dash, and you can use buttons to enter destination information.

Can Siri start my Acura? ›

Acura - How to Use Siri Eyes Free - YouTube

Is Acura a luxury brand? ›

You may be asking yourself, “Is Acura a luxury car?” Is Acura a luxury brand? Because of its opulent amenities, attention to detail, and reputation for quality, Acura is considered a luxury brand.

Is Acura owned by Subaru? ›

Honda is the parent company that owns the Acura brand, and it was launched in 1986. Honda introduced its luxury Acura lineup to the U.S., and Acura was originally known as Channel II. Today the Acura brand has gained as much popularity as the Honda brand.

Do Acuras have Honda engines? ›

And since Acura and Honda are very closely linked, most of these technologies are used for both brands. For example, the Honda Pilot and the Acura MDX share the same platform and engine (as well as the nine-speed transmission on the Pilot Touring).

Are Acuras just rebadged Hondas? ›

The creation of Acura coincided with the introduction of a JDM Honda dealership sales channel, called Honda Clio, which sold luxury vehicles, joining previously established Honda Verno, followed by Honda Primo the following year.
10 more rows

Which is better Acura TLX or Honda Accord? ›

The Accord is simpler in its base setup, but moving higher into the trim levels adds some premium exterior goodies like 18-inch wheels, LED headlights, and chrome door handles. On top of being more luxurious and sportier, the 2019 Acura TLX also has a smaller footprint and body.

Which Acura is same as Civic? ›

Though they are closely related, you'd never guess it by looking at the 2020 Honda Civic and 2020 Acura ILX. The ILX is clearly the more luxurious of the two with its sharp design language combined with classy features.

Is Acura a high end Honda? ›

Acura is widely considered to be a luxury brand — the premium lineup of Honda. Their vehicles contain premium materials, advanced technology, upscale design, and high-end performance. So, if you're looking for a luxury car or SUV, you'll likely come across options from Acura.

Which Acura is top of the line? ›

A mid-engine, twin-turbo, all-wheel-drive supercar with a 600-horsepower hybrid powertrain, the 2022 NSX Type S is not just the most powerful and best performing Acura ever, it's a technological tour de force.

Does Acura last longer than Honda? ›

Acura cars are more durable than Honda cars. However, they can only last very long with regular maintenance.

How do I check my factory warranty? ›

How to Check if a Car Is Still Under Warranty
  1. Step One: Find Your VIN Number. ...
  2. Step Two: Check Your Odometer. ...
  3. Step Three: Call Your Local Dealership. ...
  4. If All Else Fails, Try Carfax. ...
  5. Always Follow Your Maintenance Schedule. ...
  6. Summary. ...
  7. Related Resources.
10 Feb 2021

Can I check my car warranty online? ›

Perhaps the simplest way to check to see if your used car is under warranty is to use a service such as Carfax. You can go their website, and enter your VIN number and retrieve information about your vehicle including service history and the car warranty.

How do I know if my warranty is still valid? ›

Summary. If you are unsure about your warranty coverage don't worry, because you can check if your vehicle is still under warranty. Find your VIN number, get your mileage, and call a dealership to see if your car is still covered.

Does Acura factory warranty transfer to second owner? ›

Yes, Acura warranties are transferable to any number of owners as long as the warranty is still valid. The only warranty that is not transferable is the Rust Perforation Limited Warranty.

How long is a car covered under manufacturer warranty? ›

Bumper-to-bumper warranties typically last between 3 years/36,000 miles and 5 years/60,000 miles, while powertrain warranties can extend up to 10 years/100,000 miles. Your factory warranty length depends on your car manufacturer, but it can be extended with a vehicle service contract.

How do I claim my manufacturer's warranty? ›

Most companies let you claim a warranty on the website:

Go to the company website. Look for a tab that says Warranty Claim or Product Repairs and click on it. Fill in the necessary information regarding your claim. Wait for a representative to contact you.

What is normally covered under a factory warranty? ›

A factory warranty usually includes a new vehicle limited warranty, sometimes referred to as a bumper-to-bumper warranty. A factory warranty may also include a powertrain warranty, maintenance, corrosion and emissions coverage.

Are brakes covered under warranty? ›

A new car comes with a basic or limited warranty, which covers everything except body panels, drivetrain components and wear-and-tear items such as brake pads, oil filters and wiper blades.

Can you look up a warranty by VIN number? ›

The dealer for your brand of vehicle has a computer that can do a VIN lookup (likely in the service department). The easiest way to check on your warranty status without leaving the house entails calling and letting them know you want to look up your warranty and that you have the VIN and odometer readings ready.

What cancels a warranty? ›

Below are some of the most common reasons warranties are invalidated by merchants: The warranty period has expired. The defect or part is not covered. The product failure is due to misuse or lack of proper maintenance.

Can a warranty be denied? ›

The warranty coverage can be denied only if the aftermarket part caused the malfunction or damage for which warranty coverage is sought. Disputes in this area usually boil down to arguments over facts and technical opinions, rather than arguments over interpretations of the law.

What can void a warranty? ›

Top 8 Ways To Void Your Warranty
  • Title Issues. One of the most common warranty-voiding occurrences is a salvage title. ...
  • Warranty-Voiding Modifications. ...
  • Lemon Law Cars. ...
  • Country Restrictions. ...
  • Misuse Of Vehicle. ...
  • Altered Odometer. ...
  • Environmental Damage. ...
  • Use Of Dirty Or Improper Fluids.

Do other dealerships honor warranty? ›

Under federal law, manufacturers and dealers can't refuse to honor your vehicle's warranty and can't deny warranty repairs just because someone other than the dealer worked on the car.

Are tires covered under Acura warranty? ›

Every new Acura is covered, except for tires, for 4 years or 50,000 miles. The tires are warranted separately. The Emissions-related Defects and Performance warranties cover the components that make up your Acura's emissions control systems for a minimum of 4 years or 50,000 miles.

Are batteries covered under Acura warranty? ›

Acura replacement batteries come with an industry leading 100 month warranty. Battery Warranties: The battery that came with your new Acura is covered under the New Car Warranty Period for Four (4) years or 50,000 miles, whichever comes first.


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